EXPERIENCE FLOW MAPPING |CARE.COM | MOBILE & DESKTOP | 1 MONTH

EXPERIENCE FLOW MAPPING

PROJECT OBJECTS

Current facts: By adding more features and new logic to the product, product is overloaded and lack of the track. Flow map offers an overview to define problems and fill up product gaps.

Project goal & Responsibility: Mapping out the product logic and screens, discover UX issues of three platforms. Includes screen flows, marketing emails and interstitials. Define problem & problem priorities. Offers UX improvement recommendations.

Experience flow

Site information

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Screen flow mapping (mobile & desk)

Define issue and UX recommendations

**Cognitive walkthrough Issue and UX improvement recommendation**

Presentation and share